eXtensions - Monday 25 November 2019
Cassandra - Monday Diversion: iOS Photos Frustrations - One Step Forward, Two Steps Back
By Graham K. Rogers
The iPhone has a different set of problems. The iPhone X had run perfectly for a couple of years. The iPhone 11 Pro was good, although I am still trying to learn the cameras and the photos app. With the 13.2 update, problems appeared. In particular the photos library stopped Synchronizing. I made several attempts to check the settings, but this was unsuccessful. Eventually I turned off iCloud syncing, and waited. Apart from the same contents, nothing further happened for over 14 days and I reluctantly admitted that this just was not working.
In the interim I had turn the iPhone X back on and noted that all of the missing photographs were synchronized overnight to that device running iOS 13.1.3. The iPads that I have are also synchronizing all of the photos without any problem. The iPad Pro has 13.2.3 installed while the Generation 7 iPad is running a beta version of iPadOS. It is just the iPhone. Just since 13.2. Then 13.2.1, 13.2.2 and now 13.2.3.
I noticed that many photographs had begun to appear in the library, including a couple I had taken with the iPhone X on the previous Friday. That was a false hope. A photo taken with the iPad on Sunday has yet to appear on the iPhone 11 along with some 7000 other images that are all available on every one of my other devices. It would be an understatement to suggest I was frustrated with this never-ending download. This is not how I am used to working and this has never been the case before. The Mac mini recovered over 17,000 images in a couple of hours, while the iPhone X completed its update overnight. I am still twiddling my thumbs with this iPhone 11 Pro.
I had left the last change to settings for over 2 weeks in case something did eventually happen (false hope), and I shall leave a similar time before my next action, which must be a service visit to the Apple Store in Siam Icon: a place I do not enjoy visiting. Let us hope that the rumors of a second Apple store at Central World, are indeed true. As well as leaving the updating process for several days in case something does eventually happen, my schedule is not free for the next couple of weeks, so the earliest I can make that visit is the end of the first week in December.
Up to now the flexibility of iOS, iCloud and macOS has meant that it is immaterial which of my devices I am working on, so as I type these words in Notes they are (almost) immediately available to me on the iPhone 11 Pro (that part of iCloud does work) or the iPhone X, as are files in Keynote, Numbers and Pages; but not Photos. Not on the iPhone 11 Pro. Not since iOS 13.2.
The information with the updating progress bar reports some 17,821 photos are (or should be) in the library. The iPad Pro reports 17,824, the iPhone X shows 17,825, but I can let that slide for now. I estimate that around 100 photographs are missing: there are not even blank marker spaces for them in the Library. There is no real evidence that updating is taking place on the iPhone 11 Pro other than that always-present progress bar.
Graham K. Rogers teaches at the Faculty of Engineering, Mahidol University in Thailand. He wrote in the Bangkok Post, Database supplement on IT subjects. For the last seven years of Database he wrote a column on Apple and Macs. After 3 years writing a column in the Life supplement, he is now no longer associated with the Bangkok Post. He can be followed on Twitter (@extensions_th)
For further information, e-mail to
Back to Home Page