AMITIAE - Monday 4 July 2016
Cassandra: iOS 9.3.2 Knee-Jerk Analysis
By Graham K. Rogers
The main fault was with screen jerkiness as she navigated from page to page and a lack of smoothness when scrolling. As if to prove her case, she sent me a link to a Thai site where, "a lot of people are having the same problem." I am never really confident about the information disseminated here. Much I hear is based on rumour and in some cases, one swallow really does make a summer. If I had a dollar for each time a technician whom I know tells me - for a fact - that things are broken, or iOS cannot do something, I would be a rich man.
Rather than analyse, the technician had simply reinstalled iOS and considered that job done. As the scorched earth methodology had not worked, I suggested that a better way might be to take the device into a local iStudio or one of the service agents and I named three for her. I also suggested she might let me have a look.
While we were still online, I also asked her how she had been connected when the problem had manifested itself and what had she been doing. She named the carrier's wifi and said she had just arrived at the office. A little light went on in the back of my brain.
She was aware of how to reset the phone: holding down the start and Home buttons until the Apple logo appears on the screen; but the point about her wifi connection and switching locations was irking me. I wondered if the extra processing that was carried out when she arrived at the office (where there are several networks available) was affecting the device, in the same way as on a computer, the cursor may hesitate when background processes (video, internet, downloads) are taking place all at the same time.
While she was in the office I showed her a number of tricks that her phone could do, such as taking a burst of photographs (up to 999), from the best can then be selected; the extensions in Photos; and how to check battery usage, to see which apps are using most power.
These were quite simple points really, but many are not aware of some of the ways to improve their iPhone usage; and my colleague relies on the device, using it more (as an engineer) these days than she does a desktop computer.
But how many more are using their phones with limited capabilities?
Graham K. Rogers teaches at the Faculty of Engineering, Mahidol University in Thailand. He wrote in the Bangkok Post, Database supplement on IT subjects. For the last seven years of Database he wrote a column on Apple and Macs. He is now continuing that in the Bangkok Post supplement, Life.
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