AMITIAE - Monday 15 February 2016
Cassandra: Updating the Office Printer - Three Steps Forward, Two Steps Back
By Graham K. Rogers
The department bought a multi-function Sanyo printer which satisfied the needs of all department members. Except me. At that time, I was the only Mac user and there was no driver available. I have managed quite well in the interim with a Nike-Net system: I create my work on the Mac, export as PDF and save to a flash drive which I give to the office secretary. She has been quite patient as every time I need something done, it interrupts her work.
More department members have switched to Macs, so I am no longer in a minority of one. Each made his (or her) arrangements for printing - some buying their own printers - but none of us was able to access that big printer.
A quick search for Canon on the App Store found me the Canon PRINT Business app. I downloaded it and set it up, although had to use a different network from my usual settings. Once the network was joined, I used the Select Printer item and was able to add the printer immediately. As a test, I printed out a photograph and that was successful.
The downloads were slow, but installed with no problems. When I later added the same driver to the MacBook Pro, I just downloaded the one file. This contains drivers for several printers, not just the model I was trying to use.
I am running the latest release of OS X, 10.11.3 and in the small print on the Canon page, the software requires "Mac OS X 10.5 - 10.11.2". I made a sour face to the technician and asked if he would mention this to his office. The Canon software was last updated on 29 January this year, while the 10.11.3 update was released on 19 January 2016. Canon is a little out of step here.
Initially in TextEdit on the Mac, I switched to Pages and saved the document in iCloud, I had to switch networks to ensure the files synchronised via iCloud. The document was updated and became available on the iPhone, where I had added the Canon printer software (and the printer) in the same way as for the iPad Pro. As I had found on the larger device, the iCloud panel did not update in the Canon app, but I was able to add Dropbox access as a backup. This suggests a bottleneck with the university access: I have also faced problems sending email via that network in the past.
The message WAS NOT relayed to:
I guess that needs fixing too.
I had to repeat the problem using part-English, but moving more and more to Thai as the conversation went on. Had I downloaded the driver? What was the problem? I have 10.11.3 and the driver is only good for up to 10.11.2 and so on. In the end I was asked to wait: the driver will be updated. I repeated my original question: When?
And so I wait. But at least I have the iOS connections
Graham K. Rogers teaches at the Faculty of Engineering, Mahidol University in Thailand. He wrote in the Bangkok Post, Database supplement on IT subjects. For the last seven years of Database he wrote a column on Apple and Macs. He is now continuing that in the Bangkok Post supplement, Life.
For further information, e-mail to
Back to Home Page